Order Confirmation:
Once your order has been placed, you will receive a confirmation e-mail. This verifies that your order has been received and your credit card pre-authorized for the purchase.
Order Shipment:
We will send you a shipping acknowledgement within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you have any questions regarding your shipment, feel free to contact us our VIB Customer Service Team by phone at 855-842-7867, opt 4 or by email at [email protected] .
Damages:
Please inspect your package when it arrives:
If the package is outwardly damaged to the extent that you suspect the contents are damaged, refuse the delivery. Contact our VIB Customer Service Team by phone at 855-842-7867, opt 4 or by email at [email protected] to inform us that you have refused the delivery, and we will help to arrange for a replacement.
If you accept the delivery and find that there is concealed damage to the contents of the package, contact our VIB Customer Service Team by phone at 855-842-7867, opt 4 or by email at [email protected] . We will help arrange for the pickup of your damaged product, as well as its replacement.
Cancellations & Refunds:
If you want to cancel or change your order, please call our VIB Customer Service Team by phone at 855-842-7867, opt 4 or by email at [email protected] as soon as possible; so that we can try to effect the change.